Terms of Service
Terms of Service
Please read these terms carefully before using Research Gold services. By placing an order or creating an account, you agree to be bound by these terms.
Last updated: August 2026
Scope Agreed in Writing
The standard your deliverable is held to
You Own Everything
100% IP ownership of all deliverables
Revisions Included
No cap, within your agreed scope
NDA Available
Formal NDA provided on request
Section 1
Service Description
- Research Gold provides professional academic research support services, including systematic review writing, meta-analysis, biostatistics consulting, medical manuscript drafting, grant methodology development, and response-to-reviewers services.
- Our services are designed to assist researchers, clinicians, and graduate students in producing high-quality, publication-ready work. All deliverables are original and tailored to each client's specific requirements.
- Service scope, timelines, and deliverables are defined at the time of order and confirmed in your project agreement. Any changes to scope must be agreed upon in writing by both parties.
- Research Gold acts as a research support consultancy. We do not guarantee journal acceptance, committee approval, or funding decisions, as these are determined by third parties outside our control.
Section 2
Eligibility & Accounts
- You must be at least 18 years of age to use our services. By creating an account or placing an order, you represent and warrant that you meet this requirement.
- You agree to provide accurate, current, and complete information when creating your account and placing orders. Inaccurate information may delay your project or prevent us from delivering services.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.
- We reserve the right to suspend or terminate accounts that violate these Terms, provide fraudulent information, or engage in conduct that harms Research Gold or other users.
Section 3
Orders & Payment
- Pricing for core systematic review and meta-analysis services is transparent and displayed on our website. Support services (biostatistics, manuscript drafting, grant methodology, response-to-reviewers) are priced via custom quotes based on project complexity.
- All prices are listed and charged in United States Dollars (USD). Applicable taxes, if any, will be calculated at checkout based on your jurisdiction.
- Orders require a deposit to begin work. The remaining balance is due upon delivery of the final deliverable, unless otherwise specified in your project agreement.
- We accept major credit cards, debit cards, and other secure payment methods. Payment information is processed securely by our third-party payment processor and is never stored on our servers.
- If payment is not received by the due date, we reserve the right to pause work on your project until the outstanding balance is settled.
Section 4
Intellectual Property
- Upon full payment, the client owns 100% of all deliverables produced by Research Gold, including manuscripts, statistical code, figures, data extraction tables, PRISMA diagrams, and any other project outputs.
- Research Gold retains no rights, licenses, or claims over completed deliverables. You are free to publish, modify, distribute, or use your deliverables in any way you see fit.
- Any materials, data, or intellectual property you provide to us remain your exclusive property at all times. We will not use your materials for any purpose other than completing your project.
- A formal Non-Disclosure Agreement (NDA) is available upon request to provide additional intellectual property protection. We will execute an NDA within 24 hours of your request.
Section 5
Revision Policy
- Every project includes revisions, with no cap on the number of rounds, for as long as the requested changes fall within the scope agreed for that project.
- Revision requests should be submitted in writing with specific feedback so our team can address your concerns accurately and efficiently.
- Revisions are included at no additional cost, provided they fall within the original scope of your project agreement. Changes to the fundamental research question, methodology, or scope may constitute a new project.
- We are committed to working with you through the peer review process. If reviewers request changes, we will address those revisions as part of your original engagement.
Section 6
Our Commitment on Quality
- Each project is governed by a written scope agreed before payment, covering the research question, databases, deliverables, and delivery date. That scope is the standard the work is measured against.
- Where a deliverable does not meet the agreed scope, our obligation is to correct it at no additional cost. Correction is the primary remedy under this agreement.
- If we miss a confirmed final delivery date for reasons within our control, you may elect either a revised delivery date or termination with a refund of the fee attributable to work not yet delivered.
- If the deliverable still does not meet the agreed scope after we have had a reasonable opportunity to correct it, a refund proportionate to the part of the scope not met is available.
- Refund requests are accepted for up to 30 days after final delivery. Revision support continues beyond that window, as described in the Revision Policy above.
- Eligibility conditions, exclusions, and the process are set out in our Refund Policy. Please visit /refund for complete details.
Section 7
Confidentiality
- All projects are treated as strictly confidential. We do not disclose your identity, research topic, data, or any project details to third parties.
- A formal NDA is available upon request at any stage, including before you share any project details with us.
- All Research Gold team members are bound by internal non-disclosure agreements as a condition of their engagement. Access to your project is limited to the team members directly assigned to it.
- We will never use your project, institution name, or research topic in marketing materials, case studies, testimonials, or portfolios without your explicit written consent.
- Confidentiality obligations survive the completion or termination of your project and remain in effect indefinitely.
Section 8
Acceptable Use
- You agree to provide truthful information about yourself and your project, and to use our services only for lawful purposes. Submitting fraudulent payment information, impersonating another person, or misrepresenting your identity is prohibited.
- If you have a concern about a charge, contact us at [email protected] before initiating a chargeback or payment dispute with your bank or payment provider. We resolve billing concerns within 24 hours on business days, and talking to us first is usually faster than a dispute and can resolve matters a dispute cannot, such as correcting the deliverable itself. Chargebacks filed without first contacting us may result in suspension of your account and any active projects while the dispute is investigated.
- Automated scraping, bulk downloading of our tools or content, attempts to probe or disrupt our systems, and abusive or harassing conduct toward our team members are prohibited.
- Violations of this section may result in termination of the service agreement. Where work has been performed in good faith before the violation, refund eligibility is assessed under the Refund Policy.
Section 9
Limitation of Liability
- Research Gold's total liability for any claim arising from or related to our services shall not exceed the total amount you paid for the specific service giving rise to the claim.
- We are not responsible for journal rejection, committee decisions, grades or assessment results, funding outcomes, or any other third-party actions or decisions that are beyond our control. We guarantee the quality and standards-compliance of our deliverables, not the decisions third parties make about them.
- We are not liable for delays caused by circumstances beyond our reasonable control, such as database or infrastructure outages, institutional access restrictions, or natural events. If such a circumstance affects your timeline, we will notify you promptly and either adjust the schedule with your agreement or issue a refund as described in the Refund Policy.
- Research Gold is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or academic opportunities.
- We provide our services on an "as-is" basis with respect to outcomes controlled by third parties, while remaining responsible for delivering work that meets the scope agreed with you.
Section 10
Dispute Resolution
- In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. Most concerns can be resolved quickly through direct communication with our team.
- If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration administered in Collin County, Texas, in accordance with the rules of the American Arbitration Association.
- These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
- Nothing in this section prevents you from filing a complaint with a relevant consumer protection agency or seeking injunctive relief in a court of competent jurisdiction where necessary.
Section 11
Termination
- Either party may terminate the service agreement at any time by providing written notice to the other party.
- If you terminate before project completion, refund eligibility will be determined in accordance with our Refund Policy at /refund, based on the stage of work completed.
- If Research Gold terminates the agreement for any reason other than a violation of these Terms by the client, you will receive a full refund for any undelivered services.
- Upon termination, we will return or delete all client-provided materials within 30 days, unless you request them sooner. Any completed deliverables paid in full remain your property.
Section 12
Changes to Terms
- We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date.
- For material changes that affect your rights or obligations, we will make reasonable efforts to notify you via email or through a prominent notice on our website.
- Your continued use of Research Gold services after changes are posted constitutes your acceptance of the updated Terms.
- If you do not agree with the updated Terms, you may discontinue use of our services. Any orders placed before the change will be governed by the Terms in effect at the time of the order.
Section 13
Contact
- If you have questions about these Terms of Service, please contact us at [email protected].
- Research Gold is located at 6801 Gaylord Pkwy, Frisco, TX 75034, USA.
- We aim to respond to all inquiries within 1 business day.
- For urgent matters, please include "URGENT" in your email subject line and we will prioritize your request.
Have Questions About Our Terms?
We believe in transparency. If anything in these terms is unclear, reach out and we will explain it in plain language. Your trust is our priority.